Natwest fiasco

I was stuck in this, for four days I did not have proper access to my account, but hats off to the people at the front facing level, it was frustrating to have to wait half an hour to get my money to pay my dues. I'm just glad I got off lightly, did not get blacklisted, have a house deal collapse or have to spend a short stretch in prison for none payment of fines like some people did. It does make you wonder though why a company so big wouldn't have made sure that they had the software/hardware to deal with such a situation if it arose, although in the short term it may seem a bit pricey but the damage that they are now going to have to put right are is going to cost more & the customers that they have lost & are losing because of it is going to cost them way more. Companies should not cut corners or eventually they will fall on their asses,. Local councils working on the highways agency is another case in point of this as they are using cheaper materials to resurface our roads with & we are now in the midst of having millions of potholes in the road & are having to resurface the roads every couple of years which they didn't have to do before. Its just with  Natwest with the recent scandals you would have thought they would have learnt their lesson from complacency, but it appears not & they feel that they are immune as they already one thing go wrong so nothing else could possibly go wrong. It is the wrong attitude to take & you are only doing yourselves more harm, sort it out & plan for if the worst should happen & hopefully in these uncertain economic times you won't go under.